Welcome to Sofie Jewellery. We value your business and strive to make your shopping experience enjoyable and problem-free. By using our site, you agree to be bound by the following terms and conditions.

Introduction

These terms and conditions govern your use of this website; by using this website, you accept these terms and conditions in full. If you disagree with these terms and conditions or any part of these terms and conditions, you must not use this website.

License to Use Website

Unless otherwise stated, Sofie Jewellery and/or its licensors own the intellectual property rights in the website and material on the website. Subject to the license below, all these intellectual property rights are reserved.

You may view, download for caching purposes only, and print pages from the website for your own personal use, subject to the restrictions set out below and elsewhere in these terms and conditions.

You Must Not:

1. Republish material from this website (including republication on another website);
2. Sell, rent, or sub-license material from the website;
3. Show any material from the website in public;
4. Reproduce, duplicate, copy or otherwise exploit material on this website for a commercial purpose;
5. Edit or otherwise modify any material on the website;
6. Redistribute material from this website, except for content specifically and expressly made available for redistribution.

Acceptable Use

You must not use this website in any way that causes, or may cause, damage to the website or impairment of the availability or accessibility of the website; or in any way which is unlawful, illegal, fraudulent, or harmful, or in connection with any unlawful, illegal, fraudulent or harmful purpose or activity.

You must not use this website to copy, store, host, transmit, send, use, publish, or distribute any material which consists of (or is linked to) any spyware, computer virus, Trojan horse, worm, keystroke logger, rootkit, or other malicious computer software.

You must not conduct any systematic or automated data collection activities (including without limitation scraping, data mining, data extraction, and data harvesting) on or in relation to this website without Sofie Jewellery’s express written consent.

Restricted Access

Access to certain areas of this website is restricted. Sofie Jewellery reserves the right to restrict access to other areas of this website, or indeed this entire website, at Sofie Jewellery’s discretion.

If Sofie Jewellery provides you with a user ID and password to enable you to access restricted areas of this website or other content or services, you must ensure that the user ID and password are kept confidential.

Sofie Jewellery may disable your user ID and password in Sofie Jewellery’s sole discretion without notice or explanation.

User Content

In these terms and conditions, “your user content”

Terms and Conditions

Welcome to Sofie Jewellery. We value your business and strive to make your shopping experience enjoyable and problem-free. By using our site, sofiejewellery.com, you agree to the following terms and conditions.

Order Acceptance and Cancellation

Sofie Jewellery reserves the right to accept or reject any order for any reason at any time. If we cancel an order, we will refund any payment received. Orders may be canceled if we suspect fraud or if the item is out of stock.

Pricing and Availability

All prices and availability of products are subject to change without notice. While we strive to ensure the accuracy of prices and product information, errors may occur. In such cases, we reserve the right to cancel or correct orders.

Shipping

We offer various shipping options to meet your needs. Shipping costs and delivery times vary depending on the shipping method selected and your location. Sofie Jewellery is not responsible for any delays caused by shipping carriers.

Returns and Exchanges

We want you to be satisfied with your purchase. If you are not happy with an item, you may return it within 30 days of receipt for a refund or exchange, subject to our return policy. Customized and engraved items may not be eligible for return.

Warranty

Sofie Jewellery provides a warranty for our products. The terms of the warranty may vary depending on the product. Please refer to the specific warranty information provided with your purchase.

Intellectual Property

All content on sofiejewellery.com, including text, graphics, logos, and images, is the property of Sofie Jewellery and is protected by copyright laws. Unauthorized use of this content is prohibited.

Limitation of Liability

Sofie Jewellery is not liable for any indirect, incidental, or consequential damages arising from the use of our site or products. Our liability is limited to the purchase price of the item.

Governing Law

These terms and conditions are governed by the laws of the jurisdiction in which Sofie Jewellery operates. Any disputes will be resolved in the courts of that jurisdiction.

Changes to Terms and Conditions

Sofie Jewellery reserves the right to update or modify these terms and conditions at any time without prior notice. Your continued use of our site constitutes your acceptance of the revised terms.

If you have any questions about our terms and conditions, please contact our customer service team.

Privacy Policy

At Sofie Jewellery, we are committed to protecting your privacy. This privacy policy explains how we collect, use, and share your personal information.

Information We Collect

We collect information that you provide to us when you create an account, place an order, or contact customer service. This information may include your name, email address, shipping address, and payment information.

How We Use Your Information

We use your information to process orders, provide customer service, and improve our products and services. We may also use your information to send you promotional emails if you have opted in to receive them.

Sharing Your Information

We do not sell or rent your personal information to third parties. We may share your information with service providers who help us operate our business, such as payment processors and shipping companies. These service providers are required to protect your information and use it only for the purposes for which it was provided.

Data Security

We implement various security measures to protect your personal information. However, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Your Choices

You have the right to access, update, or delete your personal information. You can do this by logging into your account or contacting our customer service team.

Changes to Our Privacy Policy

Sofie Jewellery reserves the right to update or modify this privacy policy at any time. Changes will be posted on this page, and your continued use of our site constitutes your acceptance of the revised policy.

If you have any questions about our privacy policy, please contact our customer service team.

Shipping Policy

Sofie Jewellery offers various shipping options to meet your needs. Here are our shipping policies:

Shipping Methods and Costs

We offer standard, expedited, and express shipping. Shipping costs vary based on the method selected and your location. You can view the shipping options and costs at checkout.

Processing Time

Orders are typically processed within 1-2 business days. Customized items may take longer to process. You will receive a confirmation email once your order has been shipped.

Delivery Time

Delivery times vary depending on the shipping method selected and your location. Standard shipping typically takes 5-7 business days, expedited shipping takes 2-3 business days, and express shipping takes 1-2 business days.

International Shipping

We offer international shipping to select countries. Shipping costs and delivery times vary based on the destination. Please note that international orders may be subject to customs fees and import taxes, which are the responsibility of the customer.

Tracking Your Order

You will receive a tracking number once your order has been shipped. You can use this number to track your order on the shipping carrier’s website.

Lost or Damaged Packages

Sofie Jewellery is not responsible for packages that are lost or damaged in transit. If your package is lost or damaged, please contact the shipping carrier for assistance.

If you have any questions about our shipping policy, please contact our customer service team.

Return Policy

We want you to be satisfied with your purchase. If you are not happy with an item, you may return it within 30 days of receipt for a refund or exchange, subject to the following conditions:

Return Conditions

• Items must be in their original condition and packaging.
• Customized and engraved items may not be eligible for return.
• You must include the original receipt or proof of purchase.

Return Process

To initiate a return, please contact our customer service team. We will provide you with a return authorization number and instructions on how to return your item.

Refunds

Refunds will be issued to the original payment method within 7-10 business days of receiving the returned item. Shipping costs are non-refundable.

Exchanges

If you would like to exchange an item, please contact our customer service team. We will provide you with instructions on how to return the item and place a new order.

If you have any questions about our return policy, please contact our customer service team.